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‎03-24-2024 05:13 PM

HP Recommended
Product: HP Pavilion All-in-One - 24-b114

When it gets to this black screen my keyboard and mouse disconnects.

Category:
1 REPLY 1

‎03-24-2024 06:22 PM

HP Recommended

Hi @Trayep 

 

Welcome to the HP Forum.

 

Your PC is about eight years old. Components will start to fail at this age.

 

You have an AIO PC so most components are on the MB.

 

A faulty BIOS update may cause this symptom.

 

Absent a recent BIOS update I would guess you have a component problem.

 

I would have a local PC Tech take a look since your PC is out of warranty.

 

Regards

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