• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-18-2022 12:35 PM

HP Recommended
Product: 290 P0056
Operating System: Microsoft Windows 11

My computer goes to sleep and when I wake it up the screen is locked and I have to reboot it.  Any reason why this happens?  Thank you!

Category:
2 REPLIES 2

‎02-18-2022 01:26 PM

HP Recommended

You may need a bios or driver update to fix the sleep problem.  Alternatively start using hibernate instead of sleep.

 

Your product ID is missing and I can only guess which is not good enought

 

Look for your product ID and go here https://support.hp.com/au-en/drivers/desktops

put it in and see if your bios and drivers are current.

 

I assume you have HP's support assistant.  Bring it up and click on updates and follow instructions


Regards

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎02-18-2022 04:28 PM

HP Recommended

I will tell my elderly brother and hope he tries this.  If and when he does, I will reply with a positive or negative reply. He is not very patient with technological issues.  Thank you for your prompt reply!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.