My computer goes to sleep and when I wake it up the screen i... - HP Support Community

Gunth · ‎02-18-2022

My computer goes to sleep and when I wake it up the screen is locked and I have to reboot it. Any reason why this happens? Thank you!

BeemerBiker · ‎02-18-2022

You may need a bios or driver update to fix the sleep problem. Alternatively start using hibernate instead of sleep.

Your product ID is missing and I can only guess which is not good enought

Look for your product ID and go here https://support.hp.com/au-en/drivers/desktops

put it in and see if your bios and drivers are current.

I assume you have HP's support assistant. Bring it up and click on updates and follow instructions

Regards

I am a retired Principal Analyst, and a community volunteer.
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Gunth · ‎02-18-2022

I will tell my elderly brother and hope he tries this. If and when he does, I will reply with a positive or negative reply. He is not very patient with technological issues. Thank you for your prompt reply!

My computer goes to sleep and when I wake it up the screen is locked and I have to reboot it

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