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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- My computer is not starting. When I turn on it askes me to p...

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02-25-2022 12:51 PM
@EdizS -- it is highly probable that the disk-drive inside your computer is failing -- the motherboard cannot read your copy of Windows from your disk-drive.
If your computer is less than 12 months old, contact HP Support, to make a claim against the HP Warranty.
HP will repair/replace your computer, at their expense.
Or, I recommend that you take your computer to an owner/operator computer store. Their business depends on providing good service at a reasonable price. They will need to replace the disk-drive -- be sure to purchase a SSD (Solid State Device) because it is 5 to 10 times faster than any "spinning" disk-drive.
They will need to reinstall Windows.
It might be possible for them to copy all your Personal Files from "old" to "new".