• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎02-24-2022 05:05 PM

HP Recommended

My computer is not starting. When I turn on it askes me to press F1 to Boot. Then circle spins for hours. I restarted many times. Still no change.

Category:
1 REPLY 1

‎02-25-2022 12:51 PM

HP Recommended

@EdizS -- it is highly probable that the disk-drive inside your computer is failing -- the motherboard cannot read your copy of Windows from your disk-drive.  

 

If your computer is less than 12 months old, contact HP Support, to make a claim against the HP Warranty.

HP will repair/replace your computer, at their expense.

 

Or, I recommend that you take your computer to an owner/operator computer store. Their business depends on providing good service at a reasonable price.  They will need to replace the disk-drive -- be sure to purchase a SSD (Solid State Device) because it is 5 to 10 times faster than any "spinning" disk-drive.

They will need to reinstall Windows.

It might be possible for them to copy all your Personal Files from "old" to "new".

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.