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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- My computer is stuck on a black screen on boot up

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05-27-2025 05:31 PM - edited 05-27-2025 05:45 PM
Greetings @Jason315
Welcome to the HP Forum.
You have not provided a specific HP PC Product Number.
Providing a product number is good to do.
The swirling circle which goes to a black screen usually means your PC is doing a successful POST but the PC can't load Windows.
This symptom may also suggest Windows bootloader corruption.
However, a hardware problem is still an item of interest.
Check your PC's hardware using HP Diagnostics as follows:
Start the PC. Repeatedly tap the "ESC" key.
Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.
Get back to the Forum with your PC's hardware test results.
Fixing Windows bootloader corruption is a hit and miss proposition.
You may have to backup system drive data. Then do HP Cloud Recovery or a clean Windows installation.
Regards