• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-07-2020 11:40 PM

HP Recommended
Product: Hp notebook

It wont let me start in safe mode.  I enabled legacy in bios to try shift f8, but now I'm stuck on logo screen.  

1 REPLY 1

‎01-08-2020 12:47 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

You need to replace the HDD ASAP. 

 

You may have to remove the existing HDD and internally connect this drive to a different PC as a SATA data drive or use a SATA to USB adapter to connect to a external USB port on a different PC.

 

No guarantees if you can recover data using either method. Data recovery depends on the condition of the bad HDD.

 

Enabling Legacy support was a good trouble shooting option but I think you have HDD failure.

 

Regards

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.