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‎08-07-2023 02:07 PM

HP Recommended
Product: hp omen 30l gt13-1479no
Operating System: Microsoft Windows 11

So i was playing when my computer froze and when into a black screen were i had to press esc to open a startmenu and then i got the screen where it said boot device not found, please Install an operating system on your hard disk and i scanned the qr code and it said something with factory reset and i dont wanna do that please help someone 

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1 REPLY 1

‎08-08-2023 07:07 AM

HP Recommended

Typically that message is indicating that the hard drive has failed.

To verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

 


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