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‎10-31-2022 09:54 AM - last edited on ‎11-01-2022 09:08 AM by Retired

HP Recommended

Hello,

 

When opening my HP Envy x360 it reads “Boot device not found” please install an operating system on your hard disk. I just did this maybe 2 months ago so I’m confused on why another operating system should be installed.. please help on next steps I really need my computer to do school work

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2 REPLIES 2

‎10-31-2022 09:04 PM

HP Recommended

@Chrissy22_ 

 

Do you also get an error code ? What is it ?

 

Regards.

BH
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‎11-01-2022 05:30 AM

HP Recommended

That message usually means the hard drive has failed but to verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  Also please post the complete model number, as there are many PC's in the Envy x360 line.


I'm not an HP employee.
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