• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-03-2019 05:33 PM

HP Recommended
Product: HP Pavillion P6000 Series desktop

I will turn my computer on. The computer comes on but then a message appears that States "DVI No signal" it has other words in the message but all I could get before another message appears that States "Going to sleep mode" then a black screen 

2 REPLIES 2

‎10-03-2019 05:45 PM - edited ‎10-03-2019 05:46 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

The error you are seeing usually means you should reseat video connections to the monitor and the DVI out port on your PC or try a new video cable.

 

The discrete graphics card or onboard graphics could also have failed.

 

Reseat the discrete graphics card or replace this device. Or try onboard graphics if available.

 

Install a discrete graphics card if you: have an open x16 slot on the motherboard and are currently using onboard graphics.

 

Regards

Was this reply helpful? Yes No

‎10-03-2019 05:47 PM

HP Recommended

I can't do anything because my monitor goes straight to sleep mode and then goes black 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.