My desktop computer shut down and is now asking for an administrator or power on password I never

[FYFSpank]

My desktop HP Pavilion i5 core processor windows 10 64 bit shut off and is now asking for a administrator or power on password that I never created and was never created. no one but I uses the computer .Is there a way to get into this? My warranty int up for another month so I could always take it back.

[Irfan_06]

Hi @FYFSpank,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop and to fix the issue you have send it in for repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support