cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
DonDada
Level 1
7 1 0 0
Message 1 of 2
172
Flag Post

My desktop is not booting

HP Recommended
Microsoft Windows 8.1 (32-bit)

The desktop is not booting. It shows the F9 (boot menu) and F10 (setup) options at the bottom of the screen, but on pressing these buttons, neither the boot menu nor setup comes. It simply shows a blinking cursor at the top-left of the screen, and displays the PC model number at the bottom right of the screen. Nothing happens beyond this point.

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Run HP UEFI Hardware Diagnostics if possible. This may not work. Sounds like your PC is non-responsive.

 

Start the PC. Tap "ESC". Select "F2".

 

Run system tests.

 

I would say you have some type of hardware problem if you can't troubleshoot using diagnostics.

 

You may need HP factory service or a local PC tech.

 

Regards

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation