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- HP Community
- Desktops
- Desktop Boot and Lockup
- My desktop will not reboot. It gives me a stop code. The sto...

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05-06-2022 07:21 PM
I tried to reboot my desktop. It gave me a stop code. The stop code is 0xc000021a. I tried advanced options and tried to run diagnostics but it gave me a failure Id. It is RG88Q3-7N6B3W-WPTWMG-60ST03. The product id is J4V91AA#ABA
05-06-2022 11:07 PM
first never ever, post any serial numbers!!!!!!
hopefully the HP mods will see this and remove it
next this link may be helpful, i make no claims on any software it recommends
personally i would do a reinstall of the os or HP OS recovery or try a in place upgrade if you can access safe mode
05-07-2022 01:53 AM
RG88Q3-7N6B3W-WPTWMG-60ST03
Hard Disk 1 Quick Test Failure
there may be a hard drive failure @DGroves
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05-07-2022 01:58 AM
you are correct, the numbers posted are indeed from the drive test program i stand corrected
see page 2 where it mentions a 24 digit code
https://images-na.ssl-images-amazon.com/images/I/A1PvDgi5ikL.pdf
05-07-2022 02:07 AM
Yes but @DGroves if you have the product number, you can go directly here, the user can do the same
https://support.hp.com/us-en/help/diagnostics?category=computing&issue=lockup-issues
You can use the HP Failure ID decoder to find out more information about the error code and find fur...
I hope this will be useful to you later.
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
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