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My hp pavilion x360 14 died and now it has a blank screen

Hp Pavilion x360 14
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M y hp pavilion x360 14 died and wont turn back on after multiple attempts it wont turn back on

 

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My hp pavilion x360 14 died and now it has a blank screen

@Samira5

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • What is the operating system?
  • Have you tried any troubleshooting steps?
  • What happens when you start the computer

While you respond to that, let's try these steps:

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click
Accept as Solution if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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