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‎01-17-2022 11:59 PM

HP Recommended
Product: HP Stream - 14-ax040wm

I need help getting out this screen to go back to using my computer again 

Category:
1 REPLY 1

‎01-18-2022 05:52 AM

HP Recommended

That warning usually means the hard drive has failed or the bootloader is corrupted.

In the case of the HP Stream - 14-ax040wm, it most likely is the bootloader has been corrupted, as they use a chip similar to a SSD.  Just to verify the chip SSD has not failed, run Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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