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HP Recommended

About a week and a half ago I finished my first PC build, and since then I haven't encountered any huge problems until last night. When trying to boot a game from Steam, my PC immediately crashed (no blue screen or anything) and then got stuck in a loop of rebooting itself, showing the phrase "Preparing Automatic Repair" under the Gigabyte logo for about 2 seconds before each reboot. The only way out of the loop is to enter the BIOS, which functions perfectly as far as I can tell. The second I try to exit the BIOS and boot into Windows though the boot loop starts again. I've seen past Reddit posts saying all you need to do to fix this problem is flash a BIOS update, but that hasn't worked for me. One thing I've noticed is that if I unplug the power supply from the GPU (so the GPU is only plugged into the PCI-E slot and nothing else), its fans start to spin continuously, instead of starting and stopping with every reboot. Of course, this prevents me from seeing what's on my monitor, so I have no idea if this is actually a problem or not.

1 REPLY 1
HP Recommended

If the repair does not work then you need to try a few things before doing a reinstall of windows

 

I assume you can bring up the following and the problem is that "Startup Repair" does not work.

BeemerBiker_0-1651757796468.png

 

See if the system restore works.  If there is more than one restore point pick on before the last windows update.

The "system image recovery" is for users who have made an image backup of their system.  If you are like me, and just about everyone else, you thought about doing the backup after the system died.

 

 If none of the above work you can do  a custom install.  

A custom install allows you to re-install windows but have it keep your old files.  You will have to reinstall any licensed software and re-activate

 

Details here

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-window...

 

Alternately, if your system is new  enough, you can download from HP's cloud and reinstall windows like it was when you bought it. I am not sure if the option to save old documents is available and this method is probably more suitable when replacing the disk drive.  Details here

This matrix
https://ftp.ext.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html
may show your system is supported for restore from the cloud.
instructions are here
https://support.hp.com/us-en/document/ish_4511095-4511141-16
Post back here if you have questions running the restore application.

 

 


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