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‎09-27-2023 11:17 PM

HP Recommended
Product: HP 14s-fq0000 Laptop PC (9VN14AV)
Operating System: Microsoft Windows 10 (64-bit)

I was on my laptop searching then my screen went black so I turned it off and then back on now on my screen it says startup menu. It has on it. 
system info

system diagnostic

Boot menu

Bios setup

system recovery then it says Enter continue startup

I don’t want to do anything to it until I know what I am doing thank you 

Category:
1 REPLY 1

‎10-05-2023 12:44 PM

HP Recommended

Hi @Snoopy671,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your laptop that is not booting into Windows.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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