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Jagadeesh_Ch
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My system froze at installing windows after factory reset.

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Hp envy x360 m Convertable
Microsoft Windows 10 (64-bit)

My system froze at installing windows after factory reset, it was stuck at 19 percent and even the circle is not moving, everything just froze. Someone please help me.

1596513735426315199428.jpg

 eee

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Jagadeesh_Ch

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer and complete the installation. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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