• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-15-2020 03:07 PM

HP Recommended
Product: Example: Pavilion 6000 series
Operating System: Microsoft Windows 7 (64-bit)

I need to get the system recovery reinstallation disk.  The one's I have. disk 4 will not start. Need new one's please help me find where I order them at. Had to put a new hard drive in and need to reload it. 

1 REPLY 1

‎11-15-2020 03:21 PM

HP Recommended

Hi:

 

What is the product number of your PC?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/us-en/document/bph07555

 

HP won't have W7 recovery media anymore for any PC.

 

If you can still read all 25 characters of the W7 product key on your PC's case and you let me know what version of W7 the key is good for, I may be able to send you a link to download a W7 ISO file that you can make bootable and reinstall W7 for free that way,

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.