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dh210
New member
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Message 1 of 4
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New HP Omen 25L can not be powered on. DOA?

HP Recommended
OMEN by HP 25L Gaming Desktop PC GT15-0000i (3Y5U7AV)
Microsoft Windows 11

Just got this new HP Omen 25L desktop.  Unboxing...plugging in ... and pushing the power button...nothing happens.

 

In fact, there is not a single light or sound/noise. after plugging in the power.  Nothing... as if not plugged in.

 

Checked the power cable,  changed to a different one,  etc.  I knew it was not the cable.  The cable worked for my monitor.  

 

Anybody else had similar experiences?  The online tech support is off.  So thanks for any tip or help.

3 REPLIES 3
Bill_To
Level 3
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Message 2 of 4
Flag Post
HP Recommended

Hello,

 

You may have a bad component: power supply, motherboard, or power button.

 

Or check all connections on the motherboard.

 

It might be best to return the PC as soon as possible if the problem is not obvious.

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WyreNut
Level 15
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Message 3 of 4
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HP Recommended

Try holding the power button for at least 10 seconds.

 

Be sure to check the receptacle your power supply is connected to.  Is it a power strip that may be turned off?

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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ub6424
Level 9
3,357 3,341 188 327
Message 4 of 4
Flag Post
HP Recommended

Hello @dh210 

 

Follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

best regards

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