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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- New Pavilion w/ Windows 11 won't return from sleep

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09-26-2023 01:23 PM
Scenario: Computer is in Sleep mode, either due to inactivity or because I put it in Sleep mode. Maybe 25-30% of the time, keyboard or mouse activity will wake it back up, but more often than not, I have to hold the power button to force a shutdown, then start it back up completely.
Is Sleep mode just plain broken on this machine? Is there a way to get it to wake as expected?
10-05-2023 01:12 PM
Welcome to the HP support community.
I understand that your notebook does not wake up from sleep mode, I am glad to assist you.
Follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee