07-05-2018 07:16 PM
Solved! Go to Solution.
07-05-2018 07:54 PM
Welcome to the forum.
I am not an HP employee.
Check/reseat SATA and power connections to the new HDD. Try a different SATA cable.
The error code you see for a brand new HDD indicates a full HDD failure.
Is the HDD detected in the BIOS?
Is the HDD on the boot menu list?
It sounds like you have a bad HDD.
Take it back to the retailer and get a replacement HDD.
07-05-2018 08:04 PM
07-05-2018 08:25 PM
You're very welcome.
I did not know the system was subjected to possible collateral damage.
You could be having problems with other system components. The HDD may be okay.
I suggest you contact HP Support if you have an extended warranty or see a local PC tech to diagnose the cause of your problem.
07-06-2018 01:08 AM
> I suggest you contact HP Support if you have an extended warranty or see a local PC tech to diagnose the cause of your problem.
A brand-new disk-drive comes with two warranties:
* a "short-term" one from the store that sold it to you,
* a one-year (or two-year) warranty directly from the manufacturer of the disk-drive.
Neither of these warranties depend on the status of your HP Warranty.
Since the D(rive) S(elf) T(est) is reporting "fail", there is no need to hire a local PC technician to confirm its status.
Don't waste your time (and money) trying additional diagnostics -- return/exchange the disk-drive with the retailer, or open a warranty claim with the manufacturer, to get it replaced.
It's just "bad luck" that an (allegedly) brand-new disk-drive is "bad-out-of-the-box". It rarely happens, but it does happen.