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tommaple7
Level 2
11 6 1 1
Message 1 of 3
196
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Solved!

New pc but serial # is invalid

HP Recommended
TP01-2256
Microsoft Windows 11

 

Sorry, I didn't know what board to post this under and under ' .  Also under Product Name' I had to select "Select a product I do not own" even though I do own it because I was unable to enter the serial #.

I just bought a desktop pc model # TP01-2256 online from Staples. I then went to hp.com to get a set up manual but when I entered  the serial number from the casing of the computer I get a message "invalid serial #". What to do? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 20
Level 20
99,996 39,036 12,992 27,296
Message 2 of 3
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HP Recommended

@tommaple7 

 

HP does not supply manuals for EACH machine. Normally we can get general manuals for a series of many similar machines. Please use the following manuals

 

              https://support.hp.com/au-en/product/hp-pavilion-desktop-pc-tp01-2000a/2100367768/manuals

 

Regards.

BH
***
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2 REPLIES 2
banhien
Level 20
Level 20
99,996 39,036 12,992 27,296
Message 2 of 3
Flag Post
HP Recommended

@tommaple7 

 

HP does not supply manuals for EACH machine. Normally we can get general manuals for a series of many similar machines. Please use the following manuals

 

              https://support.hp.com/au-en/product/hp-pavilion-desktop-pc-tp01-2000a/2100367768/manuals

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
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tommaple7
Author
Level 2
11 6 1 1
Message 3 of 3
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HP Recommended

Thanks Banhien.

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