New user login stuck

[Ahoos12140]

 

[Ahoos12140]

2023 bought a HP tower …recently we got logged out of our family user account. At  start up we would put our passcode in and no problems! now it says New user password we can’t bypass??!  Is there anyway we reboot we’ve done so many different things it has been stuck on this screen??? Please help!!! 

[Hawks_Eye]

Hi @Ahoos12140 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're encountering a frustrating issue with your HP computer where you're unable to log in using either your PIN or password. 

The "User Profile Service service failed the sign in" error typically indicates a problem with the user profile on your computer. 

Here are some steps you can try to resolve this issue.

Restart Your Computer: Sometimes a simple restart can resolve temporary issues. Turn off your computer completely, wait for a few seconds, and then turn it back on.

Try Safe Mode: Boot your computer into Safe Mode. This can help diagnose whether the issue is related to third-party software or drivers. Here’s how you can access Safe Mode:

• Turn on your computer and immediately start pressing the F8 key repeatedly until you see the Advanced Boot Options menu.
• Use the arrow keys to select "Safe Mode" and press Enter.

Use a Different Account (if possible): If you have another user account with administrative privileges, try logging in with that account to see if the issue is specific to your account or a system-wide problem.

Use a Password Reset Disk: If you have previously created a password reset disk, you can use it to reset your password. This is typically a USB drive or CD/DVD that you set up before encountering login issues.

System Restore: If you have a system restore point created before the issue started, you can revert your system to that point. This can often fix problems related to system settings and configurations.

Repair Windows: If none of the above solutions work, you might need to repair Windows using the installation media (USB or DVD). This process will attempt to fix any corrupted system files that could be causing the login issue.

Remember to back up your important files whenever possible, especially before attempting more advanced troubleshooting steps like system restores or repairs.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye