No Hard Drive No Operating System Found

[Prophet1962]

On second hard drive in less than a year. Installed this repalcement in July. On a recent restart screen went blank then was stuck on HP logo. Ran diagnostics and received no hard drive installed, no operating system found, no boot device found, and a no writeable file module found errors on subsequent diags and restarts. Last hard drive quick test revealed error "sofware error." Probably not saveable and will have to replace hd again?

[Configure]

Have you tried running a hard drive test?

[Prophet1962]

yes, the smart test, short dst test and extensive test, but the test comes back almost immediately with a "software error" component test cancelled." Then I go to the test log to see what error is given and received the following number:

PLJ82W-8048B8-WPTWLK-60FHO3

[Configure]

Have you tried reinstalling the OS?

[WAWood · Accepted solution]

Prophet1962

Hello;

Allow me to welcome you to the HP forums!

Sorry to be the bearer of bad news, but that error message means that your hard drive has failed.

It will need to be replaced.

Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

---------------------------

As an aside, I ran into this very same problem with an older HP Media Center tower PC.  It worked fine for YEARS, and then, all of a sudden, it started "eating" hard drives.  I have a lot of older PCs lying around, so I started wiping those drives and using them in the HP. Within a month, it had trashed 4 drives -- and I gave up and trashed the PC!

I wish I had an explanation, or even better, a solution -- but I do not.

Sorry

[Prophet1962]

Ok thanks for the help. I did indeed replace the hard drive and I am restoring files saved on my external drive.

[johnathin79]

It's the SATA Driver. Without the SATA driver the computer does not recognize the drives. do u know where I can find a SATA Controller Driver for my HP Pavilion dv9715nr?