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Kitty-72
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No boot disk

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HP Touchsmart 320
Microsoft Windows 7 (32-bit)
My PC did an update and the second time I turned on the computer it reads the following...

Intel UNDI,PXE-2.1 (build 083)
Copyright (C) 1997-2000 Intel Corporation

This Product is covered by one or more of the following patents:
US5, 307, 459, US5, 434, 872, US5, 732, 094, US6, 570, 884, US6, 115, 776 and
US6, 327, 625

Realtek PCIe GBE Family Controller Series v2.39 (01/24/11)
PXE-E61: Media test failure, check cable

PXE-MOF: Exiting PXE ROM

ERROR: No boot disk has been detected or the disk has failed

Can anyone provide me assistance with this issue?
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WAWood
Level 16
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Message 2 of 6
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@Kitty-72

 

Hello;

Allow me to welcome you to the HP forums!

 

I read your post about no boot device found and wanted to help.
 
These problems are generally due to one of two basic problems:
1) Failed hard drive
2) Corrupted/missing boot loader files
 
As to the first, please follow the directions in this link for testing your hard drive: http://support.hp.com/us-en/document/c00439024
 
If your BIOS does not have those options, they try pressing the Esc key repeatedly while booting your PC and when the HP utilities menu comes up, choose drive diagnostics. You should see a menu looking something like the one below:

HP Startup Menu.jpg
 
If those confirms your drive has failed, then you need to replace it.  Please report back if that is the case.
 
As to the second, you will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.
 
You will need to create something known as a Win7 Repair CD.  This will repair the boot loader files, and if that is the problem, your PC will boot OK after that.  This can be obtained (for a fee) from this link:  http://neosmart.net/blog/2009/windows-7-system-repair-discs/
 
When you download this file, it will be an ISO file.
 
To make a bootable CD from it, you will need to download and install ImgBurn: http://www.imgburn.com/
 
Once you have that installed, run it, select the option "Write image file to disc" and select the ISO file you downloaded, and point it to a blank CD.
 
To make a bootable USB stick from it, you will need to download and install RUFUS: https://rufus.akeo.ie/
 
Once you have that, run it, in the Device entry, use the pulldown to select the USB stick.  Down near the bottom right, where is says "Create a bootable disk using", select the ISO file you downloaded.
-------------------------------------
 
Boot from the media you created, and follow the directions in this link: http://www.sevenforums.com/tutorials/681-startup-repair.html
 
You will probably have to run Startup Repair three times for it to fix all the boot loader problems.
 
When done, your PC should boot OK. If it does not, there is a more serious problem.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Kitty-72
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Thanks for your response. I tried to test the hard drive but I don’t have those options. These are the only options I show on my PC:

FILE STORAGE SECURITY POWER ADVANCED
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Kitty-72
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I turned the PC back on, hit the ESC key and did the drive diagnostics and th CPU Test: PASSED

HARD DRIVE CONNECTION TEST: FAILED ERROR CODE: 3F0
WARNING: DRIVE NOT DETECTED

I just can’t get past the NO BOOT DEVICE msg screen!!

So let’s say I need to replace it..FINE, how expensive is it? Where can I one for my PC? Amazon? Please help 😭
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Kitty-72
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I don’t have the discs to do the repairs...
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Hibb1
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Hi,

 

OK, so that's the menu tabs in BIOS. Under storage there should be a 'run tests' or similar. If it's NOT there, then the system is probably not seeing the HDD. It's normal for the tests option not to be there is there's no HDD in the system, or if there is, it's not detected.

 

Can you tell me if you see that option?

 

Alternativly, you can download / install the HP Vision Diags onto a USB stick: http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html (scroll down to the bottom)

 

Let mw know the results.

 

Hope this helps - Michael.

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