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No desktop Windows 10 blue screen

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Microsoft Windows 10 (64-bit)


Let night did a. Update .then a restart then a light blue screen appeared . Never saw before!! Many options to fix this but many will fix error error. All night and this morning I was over the blue screen  nothing g would work for me

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Hi @ToniK


Welcome to the HP Support Community. 


To better assist you - What's the exact model name of the computer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.


While you  respond to that, try these steps -


1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. This step might not be applicable if you have an in-built battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 


If the issue still persists, try performing a system restore - 


1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

I am an HP Employee

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