• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-02-2022 05:05 AM

HP Recommended
Product: HP Z2 Mini G9 Workstation Desktop PC (4Y5Y9AV)
Operating System: Microsoft Windows 11

I had a problem with the screen always being blank when booting. This was stopping me accessing the boot menu, BIOS etc. I found a solution, which worked in my case. MY HP Z2 G9 has 2 full size Display Ports plus 4 mini Display Ports. I was using one of the full size Display Ports when I first setup the system. I changed my setup to use one of the 4 mini Display Ports (1 and 4 gave same result) and now when the PC powers on, I get the splash screen and can see the boot menu (Esc) or BIOS (F10). So it looks like the BIOS is picking the add-on display card in favour of the built-in CPU display ports.

Category:
5 people had the same question
1 REPLY 1

‎12-06-2022 10:59 PM

HP Recommended

If your computer starts but displays nothing, you should check is if your monitor is working properly. Check the power light of your monitor to verify that it's turned on. If your monitor won't turn on, unplug the power adapter of your monitor, and then plug it back into the power outlet.

 

Regards,

Will

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.