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‎04-17-2024 03:17 AM

HP Recommended
Product: HP ProDesk 400 G7 Microtower PC (9CY18AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello,
I have had an HP ProDesk 400 G7 for some time.
I haven't used it in 1 year. I wanted to use it today and I have no image on the screen. I tested 3 different screens, different cables, different graphics cards and the iGPU. I've cleaned everything and tried other RAMs, but nothing works. Can you help me?
Have a nice day!

Category:
1 person had the same question
1 REPLY 1

‎04-17-2024 10:40 AM

HP Recommended

You're to be commended for all the testing you did -- a LOT more than most folks would do -- and you've basically ruled out a purely DISPLAY issue.

 

My guess is the motherboard has failed -- especially if you get no response to the keyboard and mouse..

 

I don't know if this will help, but Here is an HP document regarding things to do if your computer does not boot or start:


https://support.hp.com/us-en/document/ish_3974055-3873564-16



I am a volunteer and I do not work for, nor represent, HP
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