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Message 1 of 2
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No response from screen for set up first time when pressing power button

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Hp 14qcs0017tu
Microsoft Windows 10 (64-bit)

I bought a new laptop...for setup purpose I'm getting no response from the screen though I have presses power button for any number of times...i even checked it by pressing power button long time though no response...

Wt can I it better to replace it...? 


HP Support Agent
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Message 2 of 2
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Welcome to the HP Support Community!


I reviewed your post and I understand that you are not getting any display on the computer screen when you press the power button.


Don’t worry, I assure you I will try my best to get this sorted.

  • Do you see any lights on the computer when you press the power button?
  • Is the charger connected to the computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

  1. Turn off the computer.
  2. Remove the computer from any port replicator or docking station.
  3. Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
  4. Unplug the AC adapter from the computer.
  5. Remove the battery from the battery compartment.
  6. Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
  7. Put the battery back into its compartment and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
  8. Press the Power button to turn on the computer.
  9. On the Options screen, select Continue to open Windows 10.
  10. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter.
  11. Reconnect each of the peripheral devices.

Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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