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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Not able to display Startup options

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12-15-2023 10:43 PM
Hi! I own HP slim desktop 260-a020. I need to perform clean Windows 11 install to defeat the windows password prompt (i forgot windows password).
I inserted Windows 11 USB and restarted my computer. Upon restart i press Esc and F9 keys to get into Bootup options screen, but i was never able to display Bootup options. I keep coming back to Windows password prompt. Please, help me!
Thanks in advance!
12-16-2023 06:06 AM
Assuming what you are saying, pressing the Esc key and F9 do not open the BIOS choice screen.
Try it this way
Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pickF9 from the popup screen and choose the USB to boot from.
I'm not an HP employee.
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