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Claire4444
New member
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Message 1 of 2
187
Flag Post

Not working

HP Recommended
Omen desktop
Microsoft Windows 10 (64-bit)

My computer turns on but none of the icons show up, I can’t click or open anything and it keeps freezing

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Claire4444

 

I reviewed your post and I understand that you are unable to click on any icons after logging in to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

Do you see the desktop screen?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

NOTE: Follow step 1,2 and 3 from the above article.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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