OMEN 30L Stuck on date and time screen please help

[Kiffleman]

Hi there I’m stuck on this screen. I’ve tried restarting my PC 100 times now among other troubleshooting and it bypasses everything and this is what boots up. There is nowhere for me to enter my password to get to the desktop. Everytime I click my keyboard or mouse the screen just kinda strangely moves but immediately bounces back to what’s pictured. I’m at a loss. All my fans are working properly and everything seems to be working. Any ideas are much appreciated I’d rather not buy another PC. This thing has been working fine. Thanks Chris 

 

[Kiffleman]

when I click the mouse or keyboard the text moves up the screen then disappears and bounces back down. 

 

[Bill_To]

Hi Chris,

I have never seen anything like this before. There is no way to login to Windows.

I disable the lock screen on my W10 and W11 PCs. However, using the mouse or keyboard should get you to the sign in screen.

Curious if you can get to the BIOS.

Shut down the PC. Start the PC.

Immediately continue to tap the "ESC" key.

Let me know if you have access to the BIOS and other functions by way of the HP Startup Menu. It looks like this:

You seem to have a Windows problem. But select "F2" if the keyboard and mouse are responsive. See if you can run system and component tests. I don't think this is going to fix the problem. But at least you will know the PC is not mal-functioning.

You might want to try F10. Open the "File" menu. Apply defaults and exit.

It almost seems like the PC has a malware problem.

You might be able to repair Windows using W11 USB flash drive installation media.

Or you might have to reinstall Windows. This is a can of worms if you don't backup data. I don't know if I would place trust in the data on your system drive in this scenario. You could remove the system drive, connect it to a different PC as a data to back up data.

The PC should qualify for a Cloud Recovery option. Check this Site for details.

Again, I have never seen anything like this in 30 plus years of computing.

Regards

[Kiffleman]

Hi there i appreciate the response but sadly none of those methods are working. Whenever i hit sec, f10, f2 etc it just does the same exact thing it’s been doing. I can’t access Bios or Windows Repair Tool or anything. The screen raises and appears to try and get to the login screen but bounces back to the screen I have pictured in the previous post. I do know that I restarted the system initially because it said Windows requires and update and needs to restart and that’s when this happened. My Pc was purchased directly from HP but i wasn’t given a physical copy of Windows to attempt a reinstall and the PC doesn’t have a disc drive to attempt it anyway. As far as Malware I’m assuming that’s some kind of virus. I’m not sure how that would be possible as I don’t browse websites with this PC and never have it’s just used for playing games on Steam. That and it had McAfee Anti Virus software that i just ran a check on about a month ago and there were no issues. This is really frustrating 

[Bill_To]

Hi @Kiffleman 

My pleasure.

So, you had a Windows update. You restarted the PC as required and now Windows is broken and you can't use any UEFI options at the HP Startup Menu. A bad Windows update would cause a blue screen error or a recovery loop. This should not prevent access to the UEFI. 

It would be highly unlikely you could reinstall the HP factory image using the cloud recovery option suggested in my first response in this situation. You would need access to the UEFI Startup Menu to boot to the HP USB Cloud recovery flash drive.

Can you possibly try a different mouse and keyboard and try different USB ports? This scenario does not make any sense.

Is your PC in warranty? I would contact HP Support for warranty service.

The only other option I can think of is to recover the BIOS using a USB BIOS recovery flash drive created on a different Windows PC.

But your symptoms don't seem to indicate a BIOS problem, at least from my previous experiences when the BIOS is corrupted. Windows would not load if the BIOS is corrupted. You would never see the Windows lock screen.

Maybe I am missing something obvious. I am out of ideas.

Regards