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HP Recommended
OMEN by HP 40L Gaming Desktop PC GT21-0000i IDS Base Model

My OMEN 40L will sometimes not power up.  After shutting down the previous night, I push the power button, the lights on the GPU light up for a second, and then the PC shuts down.  All the fans start for a moment also.  Sometimes it will go into a loop where it does the same thing after about 15+ seconds.

 

The only workaround I've found is to unplug the power support from the wall and wait a couple of minutes before plugging in again.  This has been happening off and on since I got the unit.

 

Does anybody have any idea why this is happening?

1 REPLY 1
HP Recommended

Hi @bprocket 

 

It sounds like you have an intermittent component problem. Finding the bad part requires extensive troubleshooting. You would need to: reduce the PC to a minimum configuration and possibly swap in, known, good replacement parts.

 

It is very difficult to identify the bad component without checking each component.

 

I would contact HP Support if in warranty. Or have a local PC Tech take a look if the PC is out of warranty.

 

I would guess a possible power supply problem since the PC seems to start when you disconnect and reconnect AC power to this component. But a different component or peripheral could be causing the power supply symptoms.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.