OMEN By HP Obelisk Desktop 875-0034 freezing due to new RAM stick

[Chris78577]

I purchased a Kingston RAM stick for my desktop, problem is after I installed the stick, the PC randomly freezes and I have to force shut it down.

I have swapped the sticks and ran the PC with only 1 stick and the issue doesn't occur, so I am aware that having both sticks installed is the cause of the issue.

The motherboard is an Edoras so BIOS doesn't show Advanced Options or XPM. 

HP PC Hardware Diagnostics Windows, HP Support Assistant, and the built-in Diagnostic software have all indicated that there are "No Problems" which is obviously wrong.

The PC is 64-bit and both RAMs are compatible.

It is up to date, but still on Windows 10.

Both RAMs are 16384 MB

Both RAMs are 2666 MHz

Both RAMs are DDR4

At this point, I have no idea what else to do so any help would be greatly appreciated.

[A_Gayathri]

Hi @Chris78577, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. OMEN By HP Obelisk Desktop 875-0034 HP Obelisk Desktop 875-0034

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Run the Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

1. Click Fast Test > Run once.

While the test is running, the time remaining and the test result for each component is displayed on the screen.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
• If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

1. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Please check and update Windows and HP support assistances drivers 

And update Bios and other drivers please click on the link. to update the drivers. 

I hope this helps. 

Take care and have a good day. 

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