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‎03-01-2023 11:07 AM

HP Recommended

I'll await their quote and take it from there. I'm in Scottish Borders so tech support is slim close by. 

Thanks

 

 

 

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‎03-01-2023 11:08 AM

HP Recommended

Contact support, jump through their hoops and get them to repair foc. 

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‎03-01-2023 11:15 AM - edited ‎03-01-2023 11:19 AM

HP Recommended

Hi @Alipail53 

 

My pleasure.

 

The tech demonstrating the Serial ISP Programmer has a shop in Shaftesbury, England.

 

https://www.youtube.com/@Adamant_IT/about 

 

Locate the BIOS chip to check how it is connected to the MB. It may be embedded in the substrate. This could mean you may have to replace the MB unless HP includes a header near the BIOS chip for flashing purposes.

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‎03-01-2023 11:26 AM

HP Recommended

I investigated the board and couldn't see a typical bios chip but it might be on the underside of the board. When I watched the video my general thought is "doable". 

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‎03-08-2023 07:53 AM

HP Recommended

That is a week awaiting a quote for repair. 

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‎03-08-2023 10:22 PM

HP Recommended

Hi @Alipail53 

 

Best wishes.

 

Hope you get this resolved at zero, or minimal cost.

 

 

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‎03-09-2023 11:55 PM

HP Recommended

I had a call from HP yesterday and they have agreed to repair the pc free of charge. All it took was several support exchanges on WhatsApp and an email to the MD. I'm not even sure the email made it that far but next day I received the call. 

I'll report back once we get the machine back. 

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‎03-10-2023 08:29 AM

HP Recommended

Hi @Alipail53 

 

I would not do HPSA BIOS updates.

 

Also stop HP Firmware updates offered by Windows Update.

 

Enter Advanced System Settings in Search. Select the Hardware tab.

 

Select Device Installation Settings. Select No. Save changes.

 

Select Apply then OK.

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‎03-10-2023 09:19 AM

HP Recommended

This is sound advice and rest assured I will disable updates. 

This should probably be pinned on this forum as advice to everyone. 

 

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‎03-16-2023 07:52 AM

HP Recommended

Hi,

Have you received it back yet and what's the email of the MD to get this done free of charge? I'm expecting a callback tomorrow regarding it on goodwill but spoken to WhatsApp support in the meantime but they only seem to be able to give me a price quote which I've heard people being charged around £650 for a repair which seems ridiculous.

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