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HP Recommended
OMEN 25L Desktop - GT12-0240m CTO
Microsoft Windows 11

PC was working just fine, powered off like usual, went to power it on and fans are spinning, GPU is receiving power, black screen, keyboard and mouse have power but not responding like normal.

1 REPLY 1
HP Recommended

Hi @RaddyDaddy,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not booting up.

Follow the below steps to fix the issue.

 

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

- Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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