Omen 875-0064 randomly resetting

[ajwtucker]

I've owned an Omen 875-0064 for about a month now, and I'm starting to get a problem in the last couple of days with the machine spontaneously resetting itself while I'm using it. It tends to happen about 15-20 minutes into a game.

There's nothing in the Windows event log apart from a notification about the machine not being shut down properly. The BIOS system tests aren't throwing up anything spurious and I've not installed anything new or done any updates in the last few days.

The only thing I can think of is that it's temperature or power supply-related. Both the CPU and GPU seem to be hovering in the high 80s when I'm playing, and the resets only seem to be happening under high load. The machine is on a desktop though in a well-ventilated room and with plenty of clear space around the machine itself, so I've done about as much as I can to encourage good airflow.

Anyone have any ideas?

[praveen196]

@ajwtucker Welcome to HP Community!

I understand that HP Omen 875-0064 randomly resetting.

Please perform the below steps and check.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

• Update the BIOS. 

For desktop PCs, go to HP Desktop PCs - Updating the BIOS. 

For notebook PCs, go to HP Notebook PCs - Updating the BIOS 

• Update the graphics driver. 

Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card. 

• Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS. 

• Close any applications or programs that are not being used. 

• Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running. 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ajwtucker]

I tried pretty much everything for this, and ended up doing a factory restore using a USB key, which seemed to solve it temporarily, until I started getting the KMODE_EXCEPTION_NOT_HANDLED BSODs. I suspect it's the same root cause as the resets. 

Restored from USB yet again and prevented KB4556799 from installing and it seems to have been stable since then...

[praveen196]

@ajwtucker 

I  understand your concerns.

In that case, I would suggets you perform the hard drive test and check.

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

If the issue still persists, please contact our phone support and check for the support option.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!