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‎02-14-2019 11:54 AM

HP Recommended
Product: Omen 880-026na
Operating System: Microsoft Windows 10 (64-bit)

Has anyone else come across a faulty ssd after 11 months with less than average usage. I can no longer boot windows as bios cannot find ssd. I’ve tried everything but now have to wait 2 weeks for a repair 😩

3 people had the same question
1 REPLY 1

‎02-15-2019 11:37 AM

HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

Premature component failure can happen.

 

HP Support sites are currently down. I don't know if you have a SATA SSD or a M.2 NVME SSD. Try reseating the M.2 SSD if you have this type.

 

Have you checked/reseated the data and power connections to the SATA SDD? You could also try a different SATA data cable if you have one. Or try a different SATA power connector if you have a spare, unused, power connector on the currently used daisy chained PSU SATA power cable. You may have an additional, unused, PSU SATA power cable having multiple SATA power connectors that can be tried.

 

Try resetting the BIOS to defaults to see if this helps.

 

Regards

 

 

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