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Omen freezes on boot up

HP Recommended
Hp 880-153na
Microsoft Windows 10 (64-bit)

Hi, I have recently encountered this problem with my omen pc. Im not sure what caused it, the pc seemed to turn on fine but then it just powered off and now it won't boot it is stuck at the omen logo with the dots frozen in place. I have tried to get Into the recovery mode and reset my pc but even that is freezing as well.

20201013_162312.jpg

I tried to recover the bios but no luck, I've run system tests and nothing seemed to be wrong. I've been at it for a couple days now trying to sort this out.

I don't know whether a cmos reset would help please let me know?

Any ideas? 

Thanks 

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HP Support Agent
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@Ocarey Here's a series of steps that should help resolve the issue for good, it's a bit lengthy, so please go through it one step at a time, we'll be here if you need us:

 

Step 1: Remove discs and devices

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  1. Turn off the computer.

  2. Remove any discs and USB devices.

  3. Remove memory cards from the card reader slot.

  4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

  5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

  • If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

  • If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Step 2: Perform a hard reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components.

Decreasing stored power is sometimes referred to as a Hard Reset.

After you have completed these steps, if the computer startup issue is resolved, go to HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7), and then go to HP PCs - Using HP Support Assistant (Windows) to update all device drivers.

 

IF THE ISSUE PERSISTS, AND YOU NEED FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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So I done a fresh instal of Windows using a USB and that seemed to fix my issue was able to get the pc back up and running as usual. Then I updated my nvidia graphics drivers to the latest update, and restarted my computer so make sure it was all running okay. The computer beeped at me constantly for about 5 mins so I decided to shut it off and now I'm back to the same problem again

 

Absolutely fuming rn 

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@Ocarey How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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