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- Desktop Boot and Lockup
- Omen stuck on login screen

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05-27-2024 08:59 AM - edited 05-27-2024 09:01 AM
I have the 2019 HP Omen Obelisk (?) desktop , and it's stuck on the logo screen. So far, I've tried all of the methods I've listed below, but none have been successful.
1. Shutting down, unplugging power chord from both ends, holding the power button, replugging power chord after 10 minutes.
2. Testing hardware in BIOS, showed up no issues.
3. Ran every diagnostic BIOS offers
4. Attempted bootup in Safe Mode
3. Reseating the RAM card
4. Reseating graphics card
5. Attempting restore and factory reset through BIOS
The only thing I haven't attempted is purchasing a Windows 10 USB (can't remember if 11 upgrade works on it) . However, I'm starting to think it could be a problem with Windows and the Windows Install on the pc. Am I wrong? Or is there something else I could try? If not, does a downloaded Windows 10 bootup USB work the same as the disc or does it automatically input the serial code? Yes, I have a newer computer, but I had handed the Omen down to my (adult) daughter who primarily used it for Epic and Steam games. I had thought of creating a USB from my current pc, but worried that a Windows 10 serial key won't work for her.
06-02-2024 01:54 PM
The HP Logo is contained in the firmware of the PC so it does not access or read the internal drive to display that.
If it fails while trying to read the drive, you will not see a login screen -- but you usually get an error message of some kind about not being able to find a boot device.
If you ran the drive diagnostics and the drive checks out, then the most likley issue is that the boot files are damaged -- and that can be repaired without having to reinstall Windows.
Macrium Reflect is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (in disk or USB form) that can then be used to boot and/or Repair your PC.
It is available from here: http://www.macrium.com/reflectfree.aspx
What I recommend is the following:
a) Download and install Macrium Reflect (MR) Free -- this is a Trial version but should suffice for this
b) Use the option to create a boot USB stick or CD
c) Boot your PC from the MR media -- it will take a while, so be patient!
d) If needed, select the option to repair the Windows Boot
The PC should now reboot without problems. IF it still has problems, there are other issues at play.
I am a volunteer and I do not work for, nor represent, HP