PC Reboots randomly, Sometimes during gameplay and other times during light use

[JerJoe]

Same as title, pc just reboots on it's own, stress or no stress to the pc sometimes it lasts hours other times it reboots every 5 minutes. I have ran the HP PC Hardware Diagnostics with the following error code U4XW6F-000BJN-9XPGQK-60XE13  which is a failure for the Short Drive Self-Test all other tests have passed. Any help would be greatly appreciated! All drivers have been updated already via HP Support Assistant. Thank you!

[Bill_To]

Hi

The HDD is in trouble.

You should back up data and replace this disk as soon as possible.

You will have to reinstall Windows clean on the new system disk or restore a system image backup if you do this.

I don't see a HP Cloud Recovery option. Operating system recovery media is not available at this Site.

You will have to do a clean OS installation unless you created HP Recovery media using the HP Recovery Manager or have system image backups.

[JerJoe]

HI Bill! So I actually bought a new drive and cloned the drive it's self and plan to remove the old drive and replace with the new, I verified the integrity of my files as well just in case, and now plan to remove the old drive and replace the new and change the drive options in my bios to now boot off the new one, would that be okay?

[Bill_To]

Hi @JerJoe 

No need to change BIOS if you replace a SATA disk with a new SATA disk. Use the same SATA data cable/port when replacing the disk. Your MB does not support M.2 storage devices so you are limited to SATA storage devices. The BIOS should see the new disk.

The clone may or may not work. You might see system instability when cloning a faulty disk to a good disk due to possible system corruption being cloned to the new disk.

Try the clone. You should be okay if you can boot to the new disk and the OS is stable when running on the new disk.

You should be able to get some data off the new disk as a data drive if the new drive boots but is unstable unless you have some disk sector corruption where the data is stored. Data corruption in the boot sector may render the new disk unbootable.

[JerJoe]

So I did get a new drive and reinstalled windows using a flash drive and seem to still be having the issues of it randomly rebooting, any clue what else could be the cause? Also I no longer recieve an error for the drive and have even tried switching out my ram

[Bill_To]

Hi @JerJoe 

You replaced the faulty disk and installed Windows clean. And you tried a different, known good and compatible, stick of RAM in each memory slot. The PC is still rebooting.

Update Nvidia 1060 drivers.

This suggests you may have an additional hardware problem, a power delivery problem, or a heat problem. Download HwINFO portable. Run this while using the PC. Maybe you can spot a thermal problem. 

This gets tricky and possibly expensive because you may need other, known good, replacement components to find the faulty part. Remove each component, one at a time, until the PC works correctly.

Replace the CR2032 MB battery. This is quick and easy to do.

Try a different power supply. Then reduce the PC to a minimum configuration; one stick of RAM (try each factory stick of RAM in each memory slot, then try different compatible RAM in each memory slot) and only the CPU. So remove the Nvidia 1060, use onboard graphics. Disconnect the front panel USB I/O, including the card reader. Only connect the SATA system disk. Use back USB for the keyboard and mouse. Check all connections to the MB. Replace SATA data cables.

Same problem after systematically doing the above stuff may lead to a motherboard or CPU problem.

It is often easier and less costly to use a local PC tech in your scenario.