Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

PC boot up issues

HP Recommended
HP ENVY 750-624
Microsoft Windows 10 (64-bit)

Hello,  I got on my PC this morning and everything was fine for like 15 minutes, it froze up for some reason so I had to power down the PC. When I powered it back up, obviously it said it didn’t power down correctly and started some sort of “c:disc repair” or something of that sort, when it got to 100% the screen went black. It stayed like that for 2 hours so then I tried to reboot it again. Now it just loads the HP logo, after what looks like its booting up, the screen just goes black again. All power lights are on and PC sounds fine, just no screen. However my monitor is still receiving a signal otherwise it would say “no signal”. Any idea what the issue could be?

Level 16
Level 16
30,719 30,626 2,796 6,753
Message 2 of 2
Flag Post
HP Recommended


A freezing PC is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive:

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation