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12-10-2019 05:54 PM - edited 12-10-2019 05:55 PM
@Tony5566 Welcome to HP Community!
Here's what you need to do, to identify the issue and resolve it accordingly:
- Try with an alternate monitor and check if it works, if you don't have access to one, please check on the BIOS screen to identify if it's either a hardware or a software issue:
- If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
- However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.
If the display isn't appearing normal on the diagnostics, it could again, determine a hardware failure,
If it works on bios & the hardware tests passed: please update the BIOS, Chipset & Graphics card drivers from the HP website using this link: Click here
if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here
Keep us posted,
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