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‎01-11-2020 08:26 AM

HP Recommended
Product: Omen HP 870-024nl
Operating System: Microsoft Windows 10 (64-bit)

Please help me, my LED are working and also I hear the sound when I turn on the pc but I don’t know why now it doesn’t appear in the screen and also the keyboard and mouse don’t work

1 REPLY 1

‎01-13-2020 04:20 PM

HP Recommended

@POW3RTV,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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