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DerekH2006
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Message 1 of 2
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PC is stuck on BSOD and Safe Mode and System restore doesn’t work

HP Recommended
Pavilion 550-153w

First of all I would like to apologize for writing so much. So a few days ago I decided to completely unplug my HP pavilion because I thought that there was something wrong with my CPU fan. So I looked inside of my pc and unplugged and replugged the fan wires. After that I plugged my computer back in and I booted the computer up and when I did, there was a Bluse screen with the option to “Choose a Keyboard” naturally I chose US and when I did I entered a blue screen with the options to “Shut down my Computer” and “Trouble shoot.” Now I knew this was a BSOD, but usually there’s a option to “continue to Windows” but it wasn’t there this time so I tried restarting the PC, and even unplugging it completely, no luck, so I tried to use the “system restore” but all it said was, “To use system restore, you must first specify which windows to restore, restart the computer, select an OS then go to system restore” so I did that but no OS showed up. So I tried going into safe mode, but the start setting weren’t there so I tried everything, I even went to a CMD and tried typing it in command, but all it said was Access denied. So I tried everything I could to get the computer on, choosing all the options I could, system recovery, Startup repair, BIOS update, etc. nothings working, I’ve seen countless tutorials but non of them work. Can someone help me with this.

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

From what you've written, it sounds to me like you may have to reinstall W10.

 

You can do that for free by making bootable installation media using the media creation tool at the link below.

 

You will need to have access to another working Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you have files that you need to recover, when you get to the screen that asks 'Where do you want to install Windows,' install it over the current Windows partition and it will create a Windows.old folder.

 

After W10 installs, you can explore the Windows.old folder, find your old user profile and copy the folders and files from your old user profile to the new one.

 

You can install the drivers and available software from your PC's support page.

 

https://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-550-100-desktop-pc-series/8499648/model...

 

 

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