PC locked in screen saver mode

[TMy]

After the last Windows 10 update a number of errors occured. All errors are resolved except one: When the PC goes into screensaver mode, it gets locked, i.e. the box where the password is to be enter never pops up. The PC must be restarted to be able to log on. (But next time the PC goes into screensaver mode the same problem occurs)

How to solve ?

[Dvortex]

 Hello, @TMy - Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that your HP PC is not behaving normally. The PC will not give you an option to correctly unlock once it goes to the sleep mode. I will be glad to be of your assistance 🙂

Going through your post, I could suggest you perform a system restore to try and fix the issue. If the issue persists, then proceed to the steps listed below to fix the issues with the PC. 

System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Go to http://hp.care/2bS4d95 and follow the steps under “Restore your computer when Windows cannot start normally”.

If the issue persists, then try the steps listed below:

1) Turn off the computer.

2) Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed, and then continue.

3) On the Choose an Option screen, click Troubleshoot -> Advanced Options -> Command Prompt

4) Copy and paste the following commands. Press enter after each one:

bootrec /scanos

rebuildbcd /bootrec

fixmbr /bootrec

bootrec /fixboot

5) Restart the PC once done and check.

If you require further assistance, please let me know the product number / model number of your PC. If unsure, please check: http://hp.care/2oPCMBG

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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