-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- PC not starting

Create an account on the HP Community to personalize your profile and ask a question
10-19-2025 04:20 AM
Hi @CZC33882QG
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us.
Need help finding your product number? We've got you covered! Check out this handy guide:
https://support.hp.com/in-en/document/ish_2039298-1862169-16
Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it!
We're looking forward to helping you get back up and running!
Regards,
Hawks_Eye
Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.
I'm an HP Employee.
If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.
And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.