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- HP Community
- Desktops
- Desktop Boot and Lockup
- PC power cycles after accidentally unplugging during factory...

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04-06-2022 10:18 PM
My friend gave me this desktop a few days ago, yesterday I decided to do a full factory reset.. it got to 60% complete and then when leaving my room my foot accidentally unplugged the pc and when I started it back it gave me an option to restart the factory reset, it made me sign into my microsoft account before doing so which I did, when I clicked continue or whatever to start the factory reset again the pc started to .. I want to say power cycle which that could be the completely wrong term, basically the screen will go black and then show the HP logo then back to black screen again and again never fully starting. I can make it stop doing this by pressing the different boot keys but F11 seems to do nothing, when I try the route of pressing esc until I get the options and then click F11 it just goes back into cycling the start.. I'm not sure what to do. I even took the pc apart and put it back together as one post had suggested that worked for them and yet still the same problem, I'm currently doing a (HP PC Hardware Diagnostics UEFI) because I'm pretty much trying anything at this point, still an hour 23 minutes left soo.. also did a memory test which said passed soo.. I'm just at a loss any help would be greatly appreciated.
04-07-2022 01:48 AM
@Niysiah -- the accidental "hard power off" may have physically damaged the disk-drive, or it may have caused a "corrupt" file-system on the otherwise-good-hardware disk-drive.
Can you remove the disk-drive, purchase and connect a new SSD, and install Windows onto the SSD?