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PC starts but no ability to open start up menus or any display

‎11-26-2019 06:01 PM

Product: HP Pavilion Gaming 690-0067c
Operating System: Microsoft Windows 10 (64-bit)

I have had issues with my HP Pavilion Gaming 690-0067c with a sunflower motherboard 942023-601 and I have tested my graphics card in another pc and ive tried the onboard graphics and it hasn't worked either. I have tried all the options the virtual assistant has given me and I found a replacement board but its really expensive. I'm wondering if anyone could find them for cheap.

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HP Recommended

PC starts but no ability to open start up menus or any display

‎11-26-2019 06:48 PM

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I am not sure if I know what your issue is.

 

The PC loads Windows but it is frozen? Or you have a black screen (no display)?

 

You used the HP virtual assistant on this PC. How is this possible if the PC has no video?

 

Please clarify what is happening.

 

Regards

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HP Recommended

PC starts but no ability to open start up menus or any display

‎11-30-2019 05:42 PM - edited ‎11-30-2019 08:37 PM

My pc does not display anything at all its just a blank screen. So I used a laptop I have to use the virtual assistant and none of the possible solutions worked so I have turned to the Support Forums. I think my BIOS chip could have gone bad. All I'm asking is if anyone knows where to find a cheap replacement board. I have also had power issues before so I'm wondering if it isn't the motherboard and maybe my problem is power supply.

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