• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-31-2024 03:19 PM

HP Recommended
Product: HP EliteDesk 800 G1 Base Model Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

I have 25+ years in IT and cannot find a fix for this anywhere yet a lot of people are having this issue. Following the last Windows update and reboot I can not get past the hung Initializing Intel (R) Boot Agent message. ESC, none of the "F" keys, Ctrl and any combination that I have come across in threads work. I've removed and tried individual memory sticks. Disconnected everything possible. Can't change the boot sequence to reload Windows. Everything was fine prior to the Update. Any help would be appreciated. If additional info is needed let me know. i5 processor, 16GB Ram, On board LAN being used but have tried wireless. Tried both USB keyboard and wireless. When I hit the ESC key, in the bottom right it shows going to BOOT MENU but just goes to Initialize screen and freezes with a blinking cursor.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.