PC won't boot, can't load BIOS update

[Anna369]

All in one PC won't boot, downloaded the latest BIOS to flashdrive but won't load.  I am afraid that I broke the system messing around with DOS

Any help or ideas?

Thanks

Anna

[BeemerBiker]

Does it turn on?  

You have USB keyboard and mouse.  Does the mouse light up?  Do any of the LED on the keyboard flash?

As you tap the Caps Lock key does a keyboard LED blink on and off?

If not turning on then press power button for full 30 seconds and try agian.

I believe your product ID is 4NM53AA#ABA and if that is correct then there is a cloud recovery available

Try tapping the ESC key and see if you can run diagnostics "F2'

Report what you find before we go further.

[Anna369]

I've tried all those things. I can use a mouse and key board. 

I downloaded an updated BIOS from the HP site to my laptop,  and then saved it to a flash drive. But for some reason the entire update won't copy to the flash drive so the desktop won't load it.

Also, now I can't get to DOS. the desktop has a message that it's trying to start. "PXE over IPv4" then a MAC address. Then it tries IPv6 and a MAC address. Then I get BIOS NOT FOUND,  Hard drive error 3f0. 

Thanks for your help.

[BeemerBiker]

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Also, now I can't get to DOS. the desktop has a message that it's trying to start. "PXE over IPv4" then a MAC address. Then it tries IPv6 and a MAC address. Then I get BIOS NOT FOUND,  Hard drive error 3f0. 

Thanks for your help.

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Do not update bios if motherboard is having problems booting

Those messages indicate the BIOS is working else nothing would show up

The system cannot find the boot drive or the boot drive is corrupted.

If you press ESC after powering on can your run diagnostics (F2)?

Does diagnostics see the drive or is 3F0 always show up?

If you press F10 is the boot device listed as "Windows Boot Manager"?

If so, and the drive is good, when windows needs to be re-installed.

You have 3D XPoint memory according to your spec.  It it used to speed up the hard drive.

Has your warranty expired?  https://support.hp.com/us-en/checkwarranty

If in warranty please have tech support look at it

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

If not in warranty please try the troubleshooting for your  system

https://support.hp.com/us-en/product/hp-pavilion-all-in-one-pc-24-xa0000i/23302609/model/24153275/do...

If it is listed, be sure to try the startujp repair.

If you cannot find the startup repair then post back here